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2018 Special Session I

Budget Amendments - HB5002 (Senate Committee Approved)

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Merge Agency Call Centers

Item 307 #8s

Item 307 #8s

First Year - FY2019 Second Year - FY2020
Health and Human Resources
Department of Medical Assistance Services FY2019 ($3,750,000) FY2020 ($1,125,000) GF
FY2019 ($6,250,000) FY2020 ($3,375,000) NGF

Language
Page 278, line 50, strike "$289,665,273" and insert "$279,665,273".
Page 278, line 50, strike "$284,228,621" and insert "$279,728,621".

Page 282, strike lines 37 through 42 and insert:

"3.a. The Secretary of Health and Human Resources shall convene an interagency workgroup of the Department of Medical Assistance Services (DMAS), the Department of Social Services (DSS), and the Department of Planning and Budget (DPB) to evaluate the programmatic, operational and fiscal impact of consolidating the Cover Virginia call center with the call center operated by DSS.  The workgroup shall develop an implementation plan and funding adjustments, that may be needed, to implement a consolidated call center.

b. Effective, July 1, 2019, the Department of Social Services shall assume the responsibilities of the Cover Virginia call center. As part of this consolidation the department shall amend its contract with its current call center vendor to expand to include the scope of work necessary to incorporate the work of the Cover Virginia call center. This scope of work shall include the continued operation of the centralized processing unit. The Department of Social Services shall consider and evaluate the potential for the unit to process eligibility for other benefit programs.

c.  The Department of Planning and Budget (DPB) is authorized to transfer appropriation in this item provided for the Cover Virginia call center to the Department of Social Services to fund the increase in contract costs for the operation of the consolidated call center.  If the additional costs of the consolidated call center are lower than  the existing appropriation at the Department of Medical Assistance Services, then DPB shall unallot the difference and any general fund appropriation remaining at year-end shall revert to the general fund.)



Explanation

(This amendment reduces $3.8 million general fund and $6.3 million nongeneral fund the first year and $1.1 million general fund and $3.4 million nongeneral fund the second year that was provided in the introduced budget to reprocure the Cover Virginia call center contract. The current contract expires June 30, 2019, and the agency's procurement strategy is to bring on a new vendor in FY 2019 and operate dual call centers until the new vendor is fully operational. The second year funding is to cover expected higher costs for the new contract. This amendment eliminates the funding and directs the Departments of Medical Assistance Services and Social Services, which also operates a call center, to merge the two call centers into one thereby eliminating the additional funding needs through efficiencies of the merger. The language directs that the central processing unit shall continue as part of the new call center contract and that the Department of Social Services shall evaluate the potential of the unit to process eligibility for other benefit programs. The Department of Planning and Budget is authorized to transfer appropriation from DMAS to DSS in order to implement the merger.)