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2002 Session

Budget Amendments - SB30 (Committee Approved)

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Optimize DMV & Tax Telephone Customer Service

Item 285 #9s

Item 285 #9s

First Year - FY2003 Second Year - FY2004
Finance
Taxation, Department of FY2003 $880,105 FY2004 $1,760,210 GF

Language
Page 214, line 1, strike "$44,878,284" and insert "$45,758,389".
Page 214, line 1, strike "$44,878,284" and insert "$46,638,494".
Page 215, after line 51 insert:
"H.1. The Department of Taxation and the Department of Motor Vehicles shall optimize the delivery of telephone customer service to the citizens of the Commonwealth through the consolidation, cross-training, and enhancement of their customer service units.  The Departments shall establish or expand the utilization of "1-800" technology as part of the optimization.  The Director of the Department of Planning and Budget shall transfer the required number of positions between the Departments to effectuate this optimization.
2.  The Departments shall report to the Chairmen of the Senate Finance and House Appropriations Committees on the service delivery optimization by November 1, 2002."


Explanation
(This amendment directs the Department of Taxation and Department of Motor Vehicles to optimize the delivery of telephone customer service for their various functions.)