2002 Session

Budget Amendments - HB30 (Conference Report)

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Optimize DMV & Tax Telephone Customer Service

Item 285 #9c

Item 285 #9c

First Year - FY2003 Second Year - FY2004
Taxation, Department of FY2003 $880,105 FY2004 $1,760,210 GF

Page 214, line 1, strike "$44,878,284" and insert "$45,758,389".
Page 214, line 1, strike "$44,878,284" and insert "$46,638,494".
Page 215, after line 51 insert:
"H.1. The Department shall establish or expand the utilization of "1-800" technology as part of its customer service activities.  
2.  The Governor's Commission on Efficiency and Effectiveness shall examine the telephone customer service operations of the Department and that of the Department of Motor Vehicles to identify redundancies, potentially streamline and consolidate these activities, and determine better uses of compatible technology to improve service delivery and reduce costs."

(This amendment directs the Department of Taxation to implement "1-800" customer service and the Wilder Commission to look at the optimization of telephone customer service between the Department and DMV.)