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2024 Session

Budget Amendments - HB30 (Conference Report)

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Inventory of Call Centers (language only)

Item 267 #4c

Item 267 #4c

Health and Human Resources
Secretary of Health and Human Resources

Language

Page 294, after line 18, insert:

"E. The Secretary of Health and Human Resources shall take an inventory of all call centers operated or contracted by agencies, including contracted Medicaid managed care organizations, in the Health and Human Resources Secretariat.  Specifically, the inventory shall include for each call center: (i) the purpose of the call center; (ii) the annual contract amount and agency fund sources used to pay the contract; (iii) the term and expiration date of the contract; (iv) an assessment of any duplication between the call centers; and (v) any recommendations for potential consolidation. The Secretary shall report the detailed list of call centers with requested information by September 1, 2024, to the Chairs of the House Appropriations and Senate Finance and Appropriations Committees."



Explanation

(This amendment directs the Secretary of Health and Human Resources to take an inventory of all call centers operated or contracted by agencies in the Health and Human Resources Secretariat.)