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2022 Special Session I

Budget Amendments - HB30 (Conference Report)

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JLARC VEC Policy Recommendation #1 (language only) (language only)

Item 85 #1c

Item 85 #1c

Administration
Department of General Services

Language

Page 72, line 1, before "1." insert "A."

Page 72, after line 24, insert:

"B. The Department of General Services, in collaboration with the Virginia Information Technologies Agency, shall inventory state agency call center contractual staffing solutions currently in place, and make recommendations on the benefit of developing a statewide standing call center staffing augmentation contract. The agencies shall report findings and recommendations to the Chairs of the House Appropriations and Senate Finance and Appropriations Committees by December 31, 2022."



Explanation

(This amendment adds language directing the Department of General Services and the Virginia Information Technologies Agency to collaboratively assess current call center staffing contracts and make recommendations regarding the benefit of developing a new statewide contract. The agencies are to report steps taken and available solutions to the Chairs of the House Appropriations and Senate Finance and Appropriations Committees by December 31, 2022. This is in response to a policy recommendation contained in the Joint Legislative Audit and Review Commission's November 2021 report, "Operations and Performance of the Virginia Employment Commission".)