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2022 Special Session I

Budget Amendments - HB30 (Conference Report)

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DMV Service Delivery Automation (language only)

Item 440 #3c

Item 440 #3c

Transportation
Department of Motor Vehicles

Language

Page 467, after line 3, insert:

"O. The Commissioner, in consultation with the Secretary of Administration and the Governor's Chief Transformation Officer, is authorized to issue a Request for Information for (i) updating customer-facing web applications; (ii) pursuing the use of artificial intelligence in day-to-day activities; (iii) the issuance of digital passports and mobile driver's licenses; (iv) improving customer service, specifically through smart phone technologies and the use of self-service kiosks; and (v) other innovative technologies to improve the overall customer experience. The Commissioner is further authorized to enter into agreements with surrounding states for the purpose of building a multi-state consortium to improve the overall customer experience across state lines."



Explanation

(This amendment authorizes the Department of Motor Vehicles to pursue options to increase the automation of customer services and to enter into multi-state agreements to improve customer services across state lines.)