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2022 Session

Budget Amendments - SB30 (Member Request)

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Chief Patron: McPike
JLARC VEC Policy Recommendation #1 (language only)

Item 85 #1s

Item 85 #1s

Administration
Department of General Services

Language

Page 72, after line 24, insert:

"B. The Department of General Services, in collaboration with the Virginia Information Technologies Agency, shall evaluate and assess state agency needs for call center staff augmentation, if contractual staffing solutions are currently in place, and make recommendations on available solutions to meet call center staffing needs, including consideration of a statewide standing call center staffing augmentation contract. The Department of General Services shall report its findings and recommendations to the Chairs of the House Appropriations and Senate Finance and Appropriations Committees by December 31, 2022."



Explanation

(This amendment adds language directing the Department of General Services and the Virginia Information Technologies Agency to collaboratively assess state agencies' need for call center staff augmentation, ensure that contractual solutions to meet those needs are in place, and report steps taken and available solutions to the Chairs of the House Appropriations and Senate Finance and Appropriations Committees by December 31, 2022. This is a policy recommendation contained in the Joint Legislative Audit and Review Commission's report Operations and Performance of the Virginia Employment Commission, November 2021.)