2022 Session

Budget Amendments - SB29 (Member Request)

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Chief Patron: Newman
DMV Innovation

Item 436 #1s

Item 436 #1s

First Year - FY2021 Second Year - FY2022
Department of Motor Vehicles FY2021 $0 FY2022 $350,000 GF

Page 219, line 36, strike "$216,673,180" and insert "$217,023,180".

Page 222, after line 44, insert:

"W. The Commissioner, in consultation with the Secretary of Administration and the Governor's Chief Transformation Officer, is authorized to issue a Request for Information for (i) updating customer-facing web applications; (ii) pursuing the use of Artificial Intelligence in day-to-day activities; (iii) the issuance of digital passports and mobile driver's licenses; (iv) improving customer service, specifically through Smart Phone technologies and the use of self-service kiosks; and (v) other innovative technologies to improve the overall customer experience. The Commissioner is further authorized to enter into agreements with surrounding states for the purpose of building a multi-state consortium to improve the overall customer experience across state lines. Included in the amounts in this Item, $650,000 the second year from the general fund is provided for direct and indirect consulting and technical support costs associated with the DMV innovation and customer service enhancement initiative."


(This amendment provides an appropriation $650,000 GF in FY 2022 to immediately address any potential technical support costs of initiating an innovation and customer service enhancement initiative and authorizes the DMV to enter into a multi-state consortium to improve the customer experience. A companion amendment to SB 30 proposes an additional $1.3 million GF over the biennium.)